Health Trailbook · CPW Studio Co

Support

Health Trailbook support

Contact: support@healthtrailbook.com. Include the app version, Android/browser version, what you expected, what happened, and the approximate time. Do not email journal contents, passwords, or medical attachments.

Response targets

Account access, deletion, privacy, purchase, or data-loss concerns: acknowledgement within 2 business days.
Suspected security incident: triage within 1 business day.
General questions and defect reports: acknowledgement within 3 business days.

These are support targets, not guarantees or emergency response times.

Before contacting support

Keep the app installed and do not clear browser/app data.
Open Settings and note the last-sync time.
Tap Sync now while online.
If possible, export a complete backup, but do not email the backup unless support provides a secure transfer method.

Password recovery

Use “Forgot password?” on the sign-in screen. Recovery messages are sent only through the configured account email workflow. Support will never ask for the password.

Security and breach reports

Email admin@healthtrailbook.com with “Health Trailbook security incident” in the subject. Include non-sensitive reproduction details and a safe contact method. We document, contain, assess, remediate, and provide legally required notices.

Service status

Visit the Health Trailbook service-status page for a clear, current explanation of synchronization availability. The check reports only service health and never exposes account or journal information.